Q - Where is Beauty B Cosmetics based?
A - We are based in the UK. All products are shipped from the UK. We currently do not have a storefront and retail exclusively online and anually at the IMATS in London.
Q - What payment methods do you accept?
A - We accept payment via Paypal. You do not have to be a registered member and may checkout as a guest as they accept all major credit and debit cards.
Q - I have accidentaly selected wholesale orders at checkout.
A - We will automatically cancel your order. You will have to place your order again, select Paypal at checkout and make immediate payment.
Q - How long does shipping take?
A - Shipping for the UK usually takes 1-3 working days, for Europe 3-10 working days and for the Rest Of The World 5-15 working days.
Q - Can I track my order?
A - Orders over £15 are sent with tracking. You can trace your order here: https://www.royalmail.com/track-your-item
Q - My order is incorrect or has arrived damaged.
A - Please contact us immediately at firstname.lastname@example.org where we can resolve the issue. If your order is incorrect please do not test/try/open the product.
Q - I have not received confirmation for my order.
A - All confirmation emails are sent automatically, please check your junk mail if you have not received any. If you have any doubts please contact us via email and we can further assist.
Q - I have ordered the wrong shade.
A - Please do not test/open the product and we can arrange an exchange. If you have opened or tested the product then unfortunately the exchange will not be valid.
Q - The colour is not the same as shown on the website.
A - We cannot guarantee the shade that will appear on your screen is the same as the actual product as this can vary based on screen settings. We also recommend you do your own research as some shades can also appear lighter/darker on different skin tones.
Q - How do I apply for a Pro Account and what is the discount?
A - You can apply for a Pro Account here. Please ensure all the required fields are complete and the correct documents attached. You must be a Makeup/Cosmetology Student or a qualified Makeup Artist/Cosmetologist to qualify. The discount is 10% off your order which is applied at checkout.